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Autopay Indicator on emails

Feature Request📨 Email & Notifications

The Autopay Status Indicator for Invoice Emails enhances customer communication by clearly displaying an autopay icon in invoice notifications. This visual cue reassures customers that their payment will be processed automatically, reducing confusion and unnecessary support inquiries.

Posted by Linear ·
Status: 🚀 Shipped2 comments

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Comments2

  • ray.wilson

    •

    Jun 13, 2025

    Just had a client double pay an invoice by sending us a check for an invoice that was set to autopay, which we received and deposited before the autopay date. When we were sending invoices through ConnectWise, we sent a different email template to clients on autopay.

    I’d expand this to the invoice notification email that’s sent when an invoice is created also, not just the reminder/summary email in the screenshot here. The notification email is more important in my opinion, since many invoices on auto-pay have already been paid before the reminder/summary email is sent.

    Thanks!

    • andrew

      •

      Jul 3, 2025

      I agree having it on the Invoice notification email is way more important than the summary. Ideally if it could just be created as a variable we could add and customize for example I would love to put in the subject line and the top of the email notification message the wording “Auto-pay Do Not Pay”